Refund policy

Damaged, defective or wrong items
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email info@uprightliving.ca with your order number and a photo or short video of the problem. Please contact us within 30 days of delivery; the sooner the better, ideally within 7 days. In most cases a photo is all we need. If we do ask you to send the item back, we’ll cover the return shipping. We’ll then send a replacement or issue a full refund, whichever you prefer.

Other returns
We don’t accept returns for change of mind. For hygiene reasons, opened or used personal-care items (soaps, sprays, rubs, masks and skincare) can’t be returned unless they arrived damaged or defective.

Orders shipped in separate packages
If you ordered several items, they may arrive in separate packages from different warehouses. Please wait until each package’s tracking shows it as delivered before reporting a missing item.

How refunds work
Approved refunds go back to your original payment method within 5 business days of approval, or of receiving the item if we’ve asked for it back. Your bank may take a few extra days to post it. If you haven’t seen it after 10 business days, contact us at info@uprightliving.ca.

Questions
Email info@uprightliving.ca and a real person will reply within 1–2 business days.